Cancellation and refunds

A free account costs nothing and needs no card. Nothing is ever charged for it.

Premium starts with 14 days free. To start them you choose a monthly or yearly plan and add a card; nothing is charged during those days. When they are over, the plan you chose starts by itself and the first payment is taken, unless you cancelled before then. We send a reminder by email before the first payment.

To stop, cancel on the subscription page in the app before the 14 days are over. Nothing is charged, and your account stays a free account.

Premium's free days are once per person. An account that had a plan before, a new account for an email address that already had one, or a card that already had free days on another account, starts paying at once. Free days without a card from before the free plan do not count against them.

• Monthly ($29 a month): renews every month until you cancel. After cancelling you keep access until the end of the month you paid for. After that your account stays a free account.
• Yearly ($290 a year): runs for a year. After that it does not renew for another full year; it continues from month to month at the monthly price and can be cancelled at any time with at most one month to go.

You cancel on the subscription page in the app, in no more than two clicks. You get a confirmation by email. If anything goes wrong, write to info@macrosetup.com.

If you are a consumer in the EU, you may withdraw from a paid plan within 14 days of choosing it, without giving a reason. Use the withdrawal button on the subscription page in the app, or send us a message, for example with the form below.

Because you asked us to give you access straight away, we refund what you paid minus a fair share for the days you had access. The refund follows within 14 days of your message, in the way you paid.

With Premium the 14 days start when you choose the plan and add your card, at the start of the 14 free days, so they run alongside the free days and are over when the first payment is taken: to stop without paying, cancel in the free days.

• Within the 14-day withdrawal period: what you paid, minus the days you had access.
• Forgot to cancel before the first payment of a new plan: write to us within 3 days of that payment and we refund it in full, once per person. Your account goes back to a free account.
• If you were charged by mistake, or twice: all of it.
• If we remove something important, or stop the product: the unused part of the period.
• After the 14 days: a period that has started is not refunded, and you keep access until it ends.
• If we end an account for sharing or reselling the research: no refund of the running period.

Please talk to us before you dispute a payment with your bank. It is quicker for you, and we would rather sort it out than argue about it.

Fill in and send this only if you want to withdraw from the contract:

The full agreement is in the terms of service. Questions about a payment: info@macrosetup.com.